redbox+ Introduces Innovative Breakdown Container

We are pleased and excited to announce the development and completion of our newest innovation; the redbox+ breakdown waste container.

Featuring bolt and weld assembly, our new design dramatically reduces shipping costs for franchisees. Currently a standard load will accommodate 3 containers per truck. Conversely, with the breakdown units, we are now able to ship 6 boxes; cutting shipping costs by almost half.

Jeff Matejka owner and founder of redbox+ keenly engineered and designed the breakdown containers to allow for easy and efficient assembly. Our first shipment of 20 were recently delivered to redbox+ Charlotte and we found that on average, each box takes just under one hour to fully assemble.

Franchisees ordering breakdown containers will benefit from Jeff’s assembly expertise. Upon delivery, Jeff actually travels to the franchise location with his fully loaded assembly trailer containing the necessary tools and equipment to oversee all aspects of the assembly process.

Thoroughly field tested, the breakdown containers have the potential to revolutionize the waste container industry. Suffice to say, a patent application has been submitted and accepted with the patent pending.

Factors to Consider; Portable Restrooms on a Jobsite

The level of activity around a construction site many times resembles bees working around a hive. Everybody’s busy moving here and there doing their job while trying to get things done on time. Construction sites, needless to say, are full of hard-working guys and gals who need tools, materials, and at certain times during the day, portable restrooms.

 

Although sometimes overlooked, there’s no question portable restrooms on construction sites for the construction crew improves morale and helps efficiencies which is important to keeping things moving and getting things done. After all, where else can they go to take care of business, other than offsite down the street at the local convenience store? We all know what that can mean: less production and higher costs per man-hour of work; not to mention potential liability issues. Suffice to say, having a portable restroom on a construction site simply makes good business sense.

 

But how do you determine how many portable toilets you need for construction sites? How often will they need to be serviced? Where on the job sites should toilets be placed? Here are some tips for understanding the factors affecting portable toilets for construction sites.

 

Servicing Portable Toilets
The amount of traffic/use and duration of the construction project determines how often the portable toilets will need to be serviced. Long-term construction projects will require multiple toilet service calls to maintain sanitary conditions and comply with industry standards. Servicing and cleaning toilets every seven days is a highly recommended standard. However, this can vary based on the number of workers on the jobsite (some weeks there may be more than others), the season—summer heat may require more frequent servicing—and the volume of use.

 

Number of People Working on the Project
As a simple rule of thumb: a construction site needs a minimum of one portable toilet for every ten workers. When there are more than 20 workers, 1 toilet seat and 1 urinal per every 40 workers is a standard requirement. On especially large projects where crew numbers exceed 200, one toilet and 1 urinal for every 50 is the standard. Whenever possible, having a urinal/toilet combination unit onsite is recommended to accommodate a higher volume of use.

 

Plan for the Layout and Size of the Job Site
For worksites that are spread out over a large parcel of property, rather than placing toilets all in one location, it is recommended that they are conveniently located and easily accessible throughout. By having toilets strategically placed within the working area, this eliminates the amount of “travel” time it takes for crew members working in the far back lot to “take care of business”. Construction projects can last weeks and even months. So planning and placement is important to avoid lost time and productivity.

 

Portable Restrooms on Job Sites are a Good Investment
By providing a portable restroom on your job site you can reduce the distance employees must travel to use a restroom as well as the time employees must spend searching for an alternative facility because no close restroom has been provided. The annual cost of 10 minutes of wasted toilet time per employee, per day:

 

Hourly Rate                           5 Employees                                                10 Employees

$10.00                                               $2,125.50                                          $4,250.00

$13.00                                               $2,762.50                                          $5,525.00

$15.00                                               $3,187.50                                          $6,375.00

Formula: Hourly Rate divided by 60 Minutes Per Hour x 10 Minutes x Number of Employees
x 255 Days Per Year. Referenced through a study conducted by the Portable Sanitation Association International (PSAI)

 

Having portable toilets on a construction site has become a necessity. Construction guys and gals need bathroom breaks just like those working in an indoor setting, so keeping a few clean portable toilets at your company’s construction sites is necessary for worker morale, and certainly is looked upon favorably by the clients you’re doing the work for.

Spring Truck Maintenance Tips

Spring is the time to say thanks to our hard-working truck for its great performance during the winter by giving it a thorough maintenance check. A spring checkup can help uncover winter damage while preventing unnecessary breakdowns during the peak summer season. Below are a few common sense maintenance checks that take little time and money.

  1. Batteries, Plugs & Wires: After a winter full of cold-morning starts, check your battery, plugs and wires. All of these components work extra hard when it’s cold. Winter wear and tear can compromise their performance up to 60 percent. Test and replace weak or old batteries, plugs and wires, especially those more than three years old. It will certainly be cheaper than a tow and replacement down the road.
  2. Tire Pressure: Cold weather can reduce tire pressure, so make sure all tires (including spares) are properly inflated and balanced. Improper tire pressure leads to premature wear and a decrease in fuel mileage.
  3. Belts and hoses: Inspect and replace worn or cracked belts, as well as hoses that are blistered, brittle or too soft. Belts and hoses older than five years, even if they look intact, might need to be replaced.
  4. Brakes: After a season of snow and ice it is advisable to inspect the brake system, including lines, hoses, parking brake and brake fluid for proper level. These are one of the most used (and abused) components of your truck.
  5. Suspension & Wheel Alignment: Deep potholes aren’t friendly to shocks and struts. An inspection to determine wear or leaks can alleviate bigger issues down the road. Also having your wheels aligned properly after a season of tough conditions can help keep you on the road in a safe direction.
  6. Fluid Levels: There are lots of things to check but don’t skip over any of them: engine oil, transmission fluid, brake fluid, antifreeze/coolant and even windshield washer fluid. Dirty fluids and low fluids may affect the performance of your vehicle and can lead to breakdowns if not properly checked and filled.
  7. Engine Air filter: Replacing a dirty air filter allows clean, unrestricted air flow into the engine and helps ensure proper performance and longer life.
  8. Windshield Wipers: Spring showers and summer storms are upon us and properly functioning wiper blades increase visibility in these conditions. Worn windshield wipers during adverse weather conditions are notorious for causing accidents.
  9. Check shocks and struts: These are vital to a smooth ride and could affect other parts in your vehicle.
  10. Check Headlamps, Tail Lamps, Turn Signals and Hazard Lights: Check that each are in working order and alignment to ensure safe driving, especially at nighttime or in rainy or foggy conditions.

Preparing your truck for spring and summer driving should be treated no differently than winterizing your vehicle. Taking a few precautionary measures now could save you huge headaches later.

redbox+ March Blog

Roll off dumpsters are large rectangular units that are “rolled-off” a truck. Safety precautions should be observed when renting roll-off dumpsters. This is particularly true for residential roll off dumpster rentals as they are typically placed in temporary locations. Below are a few roll off dumpster safety tips to keep in mind.

Child Safety

Children are naturally curious about dumpsters. Many may see it as a playground of sorts. It is important not to allow children to play in or around dumpsters. Individuals placing items into those dumpsters may often throw them over the side walls and may not see or hear small children playing inside. Furthermore, items already placed inside may have nails or sharp edges that may injure children. Always keep the side door of dumpsters closed when not actively being used to minimize the chances of children entering the dumpster without your knowledge, and speak to children in your household about dumpster safety.

Avoid Overloading
You may be tempted to overfill your dumpster to make the most of the rental. This may prevent your roll off dumpster from being picked up or may cause you to incur additional fees from the dumpster company. More importantly, it can present a safety hazard. Items placed over the top of roll off dumpsters are likely to fall and can injury individuals or property nearby. Do not load your dumpster above the top of the container!

Load Evenly

When loading your dumpster, give some consideration to how the materials are spread out. If you are placing heavy materials inside, try and distribute the weight evenly from front to back rather than placing them all on on end. The dumpster must be picked up on your property and loading evenly will make it easier to both pick up and transport the roll off dumpster.

Forbidden Materials
Certain materials are generally not allowed in dumpsters. This includes hazardous, flammable, and toxic materials. It is important to comply with this rule. The dumpster remains on your property for a certain period of time and any such materials will threaten the safety of your family and property. It will also affect the safety of the driver who must transport your dumpster and the workers at the facility that processes it. For the well being of everyone involved (and to avoid being fined), do not place any toxic, flammable, or hazardous materials in your dumpster.

It is important to maintain the safety of your property and family when using dumpsters.  For information on renting roll off dumpsters, please feel free to contact your locally owned redbox+ franchise.

Comparing Hook-lift and Roll-off Cable Hoist Systems

Roll-off trucks and containers are essential equipment for collecting and transporting material for the recycling and solid waste industries. Roll-off trucks have one of two common hoist systems: hook-lift and roll-off cable hoist systems—each of which has a different method of loading and unloading waste containers. This article will explore a few of the advantages and disadvantages of both.

Although both hoist options offer ground level loading, the hook-lift system is better designed to accommodate loads that are elevated such as those positioned on a loading dock. The cable system can only off-load from an elevated platform if the platform is the same approximate height as the rails on the truck and the truck can back up flush to the platform. As for unloading on a flat elevated dock, cable system roll-offs do not have that capability.

Cable Hoists
Cable hoists are more suitable for unloading at sites with limited overhead clearance, inside or out. With a cable system you can set containers at a much lower “dump and pick angle”, adjusting the angle of the hoist/rail to maintain clearance.  In essence, a cable hoist is more suitable for placing containers in an enclosed structure (building) or below overhead obstructions because of lower angle unload capabilities.  Conversely because hook-lifts load and unload on the same geometric plane, the box would need to be placed almost completely on the ground and then backed or pushed into position. Making “raw” contact with a box is not recommended due to the potential of damaging the sidewalls of the container.


Hook-Lift Hoists

Hook-lift hoists provide more accuracy in dropping containers in an exact position.  In addition, a hook-lift set-up is more suitable when maneuvering into and out of tight spaces.  A cable system invariably needs a bit more horizontal open space to drop and load a container.

With hook-lift hoists comes added convenience and efficiency for the roll-off truck operator.  Having a hook system does not necessarily require the driver leave the cab of the truck to drop or pick the container. Where as with the cable hoist, the driver must physically latch the cable onto the front hook of the box. Although leaving the cab of the truck can be perceived as an inconvenience, as an added safety precaution experienced and credible drivers will leave the cab to visually inspect the container and its contents for potential issues before loading anyway.

Lifting and Pulling

When considering the basic rationale between lifting and pulling, cable hoists are generally more suitable for servicing heavier loads.  Rather than lifting from back to front on the same geometric plane, cable systems pull the weight up the rails.  In addition, having the ability to adjust the incline of the rails as the load is being pulled reduces stress and tension on the actual cable.

Hook-lift hoists are more forgiving in terms of “lining-up” with the load. Hook-lift systems provide the ability to engage a container up to 30 degrees off-center when picking up. Whereas with a cable hoist the “stingers” of the rail must be in full alignment with the forward wheels of the container.  Another reason why a hook-lift is more desirable when maneuvering space is limited.

Flexibility

In terms of serving varying lengths of waste containers, the cable hoist design provides more flexibility. Any length is serviceable as long as the container doesn’t extend beyond the tail end of the rails. Hook-lift systems are designed to carry bodies within 3 to 5 feet of the shortest recommended body.

Conduct Due Diligence

Both hook-lift and cable hoist systems have unique advantages (and disadvantages) of which must be considered during the decision making process. Spending careful time researching which system best suits your equipment, customer needs, and budget are important factors that can impact profitability. That being said, take the time and conduct due diligence during the buying process to help insure the system you decide on is best for your business.

Driver Fitness: “Fear Makes Them Coachable”

Drivers have a unique lifestyle that makes them susceptible to weight gain and poor health… 

Siphiwe Baleka knows why drivers sign up for his fitness program. “The vast majority of the drivers that enroll in the program come to me because they’re scared,” says the former trucker turned trainer who has designed a program specifically for drivers. “This fear makes them coachable.”

“Maybe they’ve just been diagnosed with pre-diabetes, diabetes or high blood pressure,” he adds. “Maybe they have a DOT physical coming up and they don’t think they’re going to pass it. Or maybe they’re having events where they’re passing out or they’re falling and they can’t get up. They may be like the woman who came to me who had gone to an amusement park with her granddaughter, and they kicked her off the ride because they couldn’t get the lap belt across her.”

To Baleka, drivers have a unique lifestyle that makes them susceptible to weight gain and poor health. They sit all day, rarely exercise, endure stress and make poor food choices.

“Long-haul truck drivers are ground zero in the adult obesity crisis,” he explains. “It is an occupation with high obesity rates. They have high rates of metabolic syndrome and low life expectancy.”

Baleka has been working with Prime, Inc. drivers since 2012 and says that the average weight loss for the 13-week program is 19.6 lbs., and between 58 and 63% of drivers finish the program. (At any one time, 30 to 60 Prime drivers are enrolled.) He is quick to add that this is not a diet program but combines a change in eating habits with exercise to produce a healthier lifestyle.

What’s different compared to other fitness programs? It’s targeted precisely to truck drivers’ daily lives, says Baleka. The key is to combine a fast, daily exercise regimen with a diet that emphasizes fewer carbohydrates and increased protein.

“A lot of drivers like to eat Subway sandwiches,” says Baleka. “They’re convenient, they’re economical. They’re thinking, ‘This has got to be healthy; this is healthier than a burger and fries.’ I had a client who was averaging six or seven foot-long sandwiches a week. I showed him that every time you eat that sandwich it was 85 to 90 carbs, which is getting stored as fat, because your body doesn’t need all this energy. So, I said, ‘Listen. I didn’t say you can’t eat at Subway. I didn’t say, you can’t eat your favorite sub. What I said was, instead of getting the footlong, get a six-inch with double meat. Same sandwich, same flavor, same taste, same routine, same everything, but we cut the carbs in half.'”

The program hinges on 15 minutes every day of exercise outside the truck to get a driver’s metabolism turned on. “The minimum requirement is four minutes. You can do it right on the side of your truck. You don’t need equipment and you don’t have to change your clothes.”

Drivers keep logs of their food and exercise which is transmitted to Baleka through a phone app. Baleka also addresses drivers’ psychological issues that may be holding them back from the fitness they desire.

“It can be things like associating exercise with being uncomfortable, with being a negative thing,” he explains. “A lot of females are uncomfortable working out outside of their truck, either being seen by the mostly male trucking society or safety issues. But generally speaking, a lot of it is embarrassment.” Baleka tells participants to think of themselves as lighting a light for others, being a role model.

Woody Sprott felt uncomfortable at first. A driver for Prime, the 225-lb., 5-ft., 8-in. tanker trucker had tried several programs before being introduced to Baleka. At first he was self-conscious about exercising outside his truck in front of other drivers but got past it. He also got past the price. The program costs $339 and participants get their money back when they complete the program. “I thought that would be a good momentum builder, because I’d want to get the money back at the very least. And secondarily, like anybody else, when you’re in a program with other people, you want to win.”

He adds: “The exercise part of this, I call it dancing like a crazy person. I would get out at a truck stop and dance like a crazy man with all these truck drivers looking at me. After a while, frankly, I didn’t care, because I started feeling so good as a result of it. I felt sick before and that’s the truth. It had been 20 years since I got my heart rate up to a meaningful level. I’ve done walking and other mild things to help lose weight, but I hadn’t really gotten my heart rate up, which is something that Sip emphasizes. It made me feel great. I felt like the rust had been knocked off of a 20-year-old car, and I was enthused by that.”

He started the program in August, finished in December, lost 20 lbs., and he’s continuing on his own. “It’s a choice, not a wish. I’m not wishing for it to happen; I’m choosing for it to happen, and there’s a big difference.” He notes that a big benefit of the programs is that it inspired him to be in control of his life. “I don’t eat in restaurants except when I choose to do so. I control what I eat; I keep it right here on the truck. I don’t find it to be a problem at all.”

Baleka gets calls from other carriers who would like him to institute his program for their drivers but that’s not his only interest. He wants to go bigger.

“We don’t need carriers and fleets to hire Fitness Trucking to replicate the program. Here is a low-cost solution that every individual can do [to make the trucking industry healthier]. If every individual does that imagine the results. At every truck stop you would see truckers exercising for four minutes to turn on their metabolism. What if it became the industry standard because everybody knew that if you don’t do this, you’re going to die 10 to 15 years sooner.”

Story credit: Fleet Owner

EPA: Recycling industry responsible for 757K jobs and billions in economic benefits…Construction and demolition was the largest economic contributor

The Environmental Protection Agency (EPA) has released its first Recycling Economic Information Report since 2001. Based on 2007 data, the report found that recycling and reuse activities were responsible for 757,000 jobs. This created $36.6 billion in wages and $6.7 billion in tax revenues.

Construction and demolition was the largest economic contributor across all three categories, followed by ferrous and non-ferrous metals. Based on the EPA’s calculations, 1.57 jobs were created for every 1,000 tons of material.

The report also updated its methodology from 2001 to use a new definition of recycling that recognizes “the transformation of the materials to make new products to reduce the amount of virgin raw materials needed to meet consumer demands.” This definition now includes reuse, refurbishment and food donation.

This report comes as the EPA touts a slight increase in the national recycling rate and may be one of the final opportunities for the agency’s current leadership to highlight its shift toward a sustainable materials management framework. Assistant Administrator Mathy Stanislaus, who is credited with driving these policies during the Obama administration, has been a proponent of creating a circular economy that places greater value on waste as a resource. President Obama’s final America Recycles Day proclamation was also focused on the lost potential of waste that is sent to landfills rather than recycled.

The EPA’s expanded definition of recycling should be heartening for advocates of “zero waste” programs that hope increased diversion will also lead to local economic opportunities. The recognition of food donation lines up with the agency’s 2030 food waste reduction goals and refurbishment is of growing interest to e-waste recyclers.

This report helps bolster the economic case for recycling, but low commodity prices can still make it challenging to create jobs locally. Because the report is based on 2007 data it also doesn’t take into account how the industry was affected by the recession and whether jobs numbers at the levels detailed here. Whatever those numbers may be now it’s still clear that targeted recycling efforts have the potential to create growth. While some in the industry are uneasy about how the Trump administration will affect their businesses this type of economic success may be something that everyone can agree on.

redbox+ Offers One-of-a-Kind Business Opportunity for Aspiring Entrepreneurs

Jeff Matejka, owner of redbox+ Roll-off Services came up with an idea that made so much sense he began franchising it.

 

On his travels back from 2006 business meetings in New York he had an epiphany. After visiting multiple construction sites he noticed each site had a portable restroom and waste container on premise. As a 30 year veteran in the waste industry and with a keen entrepreneurial spirit he thought; there has to be a better way. So with pencil and paper in-hand he sketched something the industry had never seen; a combination waste container retro fitted with a portable restroom.

He was convinced that this concept would create efficiencies and cost savings for contractors, home builders, roofers, remodelers, and others in the construction trade. His redbox+ design had the potential to become the standard in waste management. So with that in mind he took his sketch to a certified draftsman to draw-up a detailed blue print. Shortly thereafter, Jeff Matejka presented the blue print to a major waste container manufacture who was so enthralled with the concept they recommended patenting the design. And after a five year patent pending; in 2011 he was awarded an exclusive patent by the U.S. Patent and Trademark Office. In 2014 the redbox+ name and logo was also granted formal trademark rights.

History & Highlights
The redbox+ combination waste & portable restroom container was first introduced to the industry during the 2007 International Waste Management Expo by Jeff Matejka and Winona native Lyle Blanchard; who at the time served as the companies marketing consultant. The concept was a “show stopper” with redbox+ as the top vote getter for the Innovative Product of the Year Award. Shortly thereafter, Matejka and Blanchard, who now serves as VP of Business Development began licensing the containers in Georgia, Idaho, Minnesota, New Jersey, New York, Pennsylvania, and Wyoming.

The redbox+ Franchise System
2012 marked the year Jeff Matejka and Lyle Blanchard began the long and arduous process of creating a franchise system. With the help of a highly specialized franchise development firm, redbox+ was approved for franchising by the Federal Trade Commission in 2014. The company officially launched franchise operations in August.
In the 18 months since, redbox plus has opened 5 franchise outlets covering 40 territories throughout Minnesota, New York, North Carolina, Pennsylvania and South Dakota.   “The initial interest level for franchises has exceeded our expectations. Our hope is to open two additional outlets before the end of the year. But our plan calls for controlled growth to insure redbox+ remains focused on providing franchisees with the level and quality of support necessary for them to succeed. We’ve been told by those in franchising starting five franchises within the first year or so is considered doing well.   So we’re pleased with that”, Jeff Matejka stated.

The redbox+ System; How it Works

restrooms; a patented design never seen in the roll-off and waste management

industries. Containers are suited for use in commercial, new home construction, as well as remodeling, roofing, window and siding, and landscaping projects. Application is pretty much universal.

redbox+ trucks are fitted with an on-board fully functional scale showing the weight of the load before actually leaving the job site for disposal at the landfill. The scale validates the weight with the contractor or home owner and in terms of disposal fees, eliminates any guess work. Contractors and home owners know the disposal costs including any overage upfront.

In addition to the scale, redbox+ trucks also house a pump and vacuum system to service the portable restrooms. The pump and vac system includes holding tanks for both fresh and waste-water. This allows the portable restrooms to be serviced and cleaned on-site before the contents of the container are disposed of. Containers are serviced and returned to the job site after disposal.

What the Trump Presidency Might Mean for Waste & Recycling

Look for the EPA playing a reduced role and some policies that could lead to a boost in MSW volumes.

David Bodamer | Nov 10, 2016

Although President Donald J. Trump doesn’t take office for another two months and many details are yet to be determined, there are some indications as to what his administration might portend for the waste and recycling industry.

Solid Waste Association of North America (SWANA) Executive Director and CEO David Biderman told Waste360 that it’s too soon for any grand predictions on the Trump Administration. But there are key areas that the association will keep an eye on in the coming months.

“We will have to wait and see whether the Trump Administration seeks to reverse or modify regulations and policies issued by the United States Environmental Protection Agency (EPA), the Department of Labor and other federal agencies that impact the industry,” Biderman says. “SWANA will be monitoring the President-elect’s proposed appointments and statements for insights about potential impacts. However, at its core, managing America’s waste and recyclables is not a partisan issue. Local governments and their private sector partners work together throughout the United States to provide this essential service, regardless of which party occupies the White House or Congress. I expect they will continue to do so, in a safe and environmentally protective manner.”

Based on pre-election interviews and policy pronouncements, here’s the little of what we do know about Trump’s plans and potential appointments.

“As for the overall solid waste industry and recycling, Trump is not a big fan of subsidies and tax credits for renewable energy so those could be rolled back or ended,” speculates Patrick S. Sullivan, a senior vice president with SCS Engineers. “That would affect LFG and other biogas to energy projects, such as anaerobic digesters. The only thing I have heard him say on recycling is that we cannot lose money doing it, so I would not expect any federal regulations that require or mandate recycling or organics diversion. The Trump EPA would probably leave that to the states, but I don’t think we will see EPA doing the same level of cheerleading and advocacy for recycling.”

Michael E. Hoffman, a managing director at Stifel, put out a research note outlining some potential changes and how they could affect the industry.

“Solid waste is a high-cash tax payer as a percent of book taxes, 80 percent to 90 percent compared to most industrials with an average cash tax rate of 20 percent to 25 percent,” Hoffman wrote. “Revising the tax code to lower corporate taxes and we presume eliminating deductions is a very big positive for solid and industrial waste, which has few if any deductions other than depreciation and amortization and interest expense. Allowing a one-time repatriation of foreign domiciled profits is highly likely in our view.”

Hoffman also pointed to the possible repeal of Obamacare as having potential impacts for the industry. “Healthcare cost increases from Obamacare have been a material cost pressure in solid and industrial services and have dampened hiring,” he wrote.

Lastly, Trump has made trade policy a centerpiece of his campaign. The implications could be beneficial for all manufacturers.

“Cut U.S. corporate taxes and fix the burden of excessive environmental regulation of operating a manufacturing business in the U.S. and corporations stop moving operations overseas,” he wrote. “All of this stimulates better economic growth in the U.S. and that is good for solid and industrial waste.”

Ron McCracken, an industry consultant with RJM Associates, pointed to several potential Trump policies that could raise municipal solid waste (MSW) volumes.

McCracken lists:

·    Promised lower individual tax rates should support consumer spending, and the resulting waste generation.

·    Promised lower corporate tax rates should be good for corporate earnings, which might spur spending and waste generation.

·    If we see the promised repatriation tax reform, and it helps bring home the $2 trillion or more held overseas by U.S. corporations, it should spur spending and waste generation.

·    Promised reduction in regulations should be pro-growth and pro-waste generation.

·    Promised fiscal/infrastructure spending ($300 billion over three years) should contribute to construction & demolition and special waste volumes.

Environmental Protection Agency

Trump at times called for the elimination of the EPA. Although he backed off of that talk in September saying instead that he wanted to “refocus the EPA on its core mission of ensuring clean air, and clean, safe drinking water for all Americans.”

His comments in regards to the EPA have revolved around climate issues and conservation. He also has pledged to repeal major EPA environmental regulations, such as the Clean Power Plan, the Waters of the United States rule and Obama’s Climate Action Plan.

The name being bandied about to head the EPA is Myron Ebell. Trump has tapped Ebell to lead his U.S. EPA transition team, according to a report by Scientific American.

Ebell is the director of the Center for Energy and Environment at the Competitive Enterprise Institute, a nonprofit public policy organization “dedicated to advancing the principles of limited government, free enterprise and individual liberty.”

Hoffman pointed out that legislation and regulations that govern solid and industrial waste are mature and established and therefore unlikely to change meaningfully. Hoffman also wrote that, “We would assume U.S. EPA decisions based on climate change principles will be walked back.”

Trump has also vowed to “cancel” the international Paris climate accord. He wants to open federal lands to oil and gas drilling and coal mining and throw out proposed regulations on controlling methane emissions of domestic driller.

It’s unclear if that mean any changes to the recently updated Final New Source Performance Standards and the Final Updates to Emission Guidelines that the EPA released in June.

“I think he will put someone in as the head of the EPA that will be much more business and industry friendly and will start replacing senior EPA staff with like-minded people,” speculates Sullivan. (Sullivan was involved in the process of the EPA’s consideration of the updated guidelines.) “I think many of the [greenhouse gas] regulations and programs that were started under the Obama EPA will be dialed back. Personally, I don’t think the landfill rule will be important enough for Trump’s EPA to reconsider, but I could see a dial down in EPA enforcement. But regulations, particularly GHG ones, affecting oil and gas, power and utility and other major manufacturing industries will be highly scrutinized, and he will attempt to stop or undo them if he thinks they could kill jobs or cause U.S. businesses to be less competitive.”

Infrastructure

Trump talked repeatedly on the campaign trail of the need to improve America’s infrastructure. In June, Trump said he was the only candidate who could restore the nation’s crumbling bridges and roads. A recent policy outline hints at private investments and user fees as a way to fund infrastructure improvements.

Labor & Other Appointments

Shortly before the election, Trump unveiled some potential cabinet picks. For the position of labor secretary, Politico reported Victoria Lipnic, the Commissioner of the Equal Employment Opportunity Commission as a possible choice. Lipnic also served as an assistant secretary of labor for employment standards from 2002 until 2009 and was reportedly being considered for the position of Secretary of Labor in a possible Romney administration in the 2012 election.

As for the Department of Energy, Continental Resources CEO Harold G. Hamm is seen as a leading candidate. He was an influence on Trump’s energy policy during the campaign.

And Forrest Lucas, the co-founder of oil products company Lucas Oil, is a top contender for Interior secretary.

10 Ways to Create Life-Long Customers

The following is an excerpt from an article written by Brian Honigman, Executive Digital Director, Marc Ecko Enterprises

Nurturing relationships with your customers is a crucial part of growing a successful business. Especially during this age of automation and innovation, caring for your customers has never been more important. Here are 10 ways to help create life long customers.

1. Treat your Customers Right – Genuinely Interact
Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that’s a way to significantly influence the word of mouth about your business. Don’t act as a nameless or faceless business; genuinely talk with your customers as a person representing the business. Address your customers by name, and tell them your name at the very beginning of your interaction.

2. Don’t Come on Too Strong – Respect Your Customers
A third of consumers say they experience rude customer service at least once a month, and 58% of them tell their friends. This is exactly how word of mouth can work against your company’s reputation for the long term. It’s very important to be respectful of a customer’s mood when trying to resolve an issue they have with your company. Keeping your patience is key to giving your customer the time to air out their issue. Use these circumstances to your advantage by resolving customer issues in a positive, sincere and meaningful way.

3. Always Listen – Hear What Your Customers are Saying
At a time when it’s easy to have a two-way dialogue with your customers, it’s important to truly listen. When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood of your organization, and not dealing with the reasonable requests could cause backlash.

4. Continue to Satisfy – Offer Ongoing Support
The #1 reason for customer attrition is dissatisfaction with customer service. Do everything in your power to provide excellent service to your customers on an ongoing basis. Respond quickly and enthusiastically, and be ready to “make things right” by offering up a special discount. Or better yet, send a disgruntled customer a gift along with a “big thanks” for their trust and patronage.

5. Treat a Customer Like a Valued Partner – Communication is Two Way
Take your customer’s feedback seriously and act upon reasonable requests. What’s the point of listening if you’re not going to act on that feedback? Make sure it’s clear that you want your customer’s feedback and that your business truly values them as a partner.

6. Build Trust – Alert Customers to Large Scale Changes, Good or Bad
No matter your size, keep your customers in the know when it comes to positive and negative changes to your products and services that affect them. It’s crucial to tread lightly when making changes to your products and services because your customers have become accustomed to what you’ve already got.

7. Be Transparent – Honesty is Crucial When it comes to Mistakes
Much like the principles discussed above, transparency is a critical factor in building trust, satisfaction, and love from your customers. Be honest about mistakes, openly accept responsibility, and take the necessary steps to correct the problem. Keep your customers engaged by keeping them informed as to how the problem is being resolved.

8. Follow Through on Your Word – Follow Up on Promises
Your word is your bond. Following up on your promises helps show the transparency of your business, while helping to build a feeling of trust and dependability with your audience.

9. Recognize Responsibility
Although the customer isn’t always right; treat them and the situation as if they are. Hold yourself and your staff accountable for mediating issues with outcomes that are acceptable for your customer and your business. In most cases, with open and transparent communication this can be accomplished.

10. Always Say “Thank You” – Kindness and Gratitude will Take You Far
Last, but certainly not least, always say “Thank you.” As many as 3 out of 4 customers say they have spent more with a company because of a history of positive experiences. Kindness and gratitude for a customer’s business is an undeniable way to further enchant them for the long term.